No-Show & New Client Booking Policy
To reserve any appointment exceeding one hour, all new clients are required to pay a 50% non-refundable deposit at the time of booking. This policy is necessary to protect our schedule and prevent lost revenue caused by missed appointments and last-minute cancellations.
New clients will be considered on a probationary basis for their first three scheduled appointments. Once a consistent and reliable booking history has been established, future booking requirements may be adjusted at our discretion.
No-Show Policy:
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A no-show will result in a $25 fee per dog, plus any applicable 50% non-refundable deposit.
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Outstanding fees must be paid before any future appointments can be scheduled.
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Invoices will be sent through Square for convenient online payment.
We value our clients' time and expect the same consideration in return. Repeated no-shows, cancellations, or unreliable scheduling behavior may result in the loss of booking privileges and permanent removal from our client list.
If your dog is matted, I will tell you.
If your dog is bad, I will tell you.
If your dog is good, I will tell you.
If your dog needs to be put on a routine schedule, I will tell you.
If you are offended because I advocate for your dog, you should find a different groomer.
You get what you pay for, your feelings are not my priority only your dogs health is.
I don’t sugar coat B.S. this is just how I operate!
